SECURITY
Security is the most important issue Flagler Bank faces in making Internet Banking available to our customers. Using industry standard security techniques ensures that your personal financial information remains confidential. Flagler Bank uses security techniques such as: Personal customer numbers, passwords, data encryption and firewalls. These security features uniquely identify you to Flagler Bank Internet Banking and allow you to be certain that you are at the genuine Flagler Internet Banking site. It is your responsibility to keep your password secure. You will also need to use a secure browser. Certain browsers have the ability to communicate securely by encrypting the information as it passes across the Internet. This method of communication is called Secure Socket Layer (SSL). Flagler Bank requires the use of a secure browser before you connect to Internet Banking. Additionally, your information passes through a “firewall” which is a computer specifically designed to keep out unauthorized users.
IDENTITY THEFT
Red Flags of Identity Theft
- Mistakes on your bank, credit card, or other account statements
- Your regular bills and account statements do not arrive on time
- Bill or collections notices for products or services you never received
- Calls from debt collectors about debts that don’t belong to you
- A notice from the IRS that someone used your social security number
- Mail, email or calls about accounts or jobs in your minor child’s name
- Unwarranted collection notices on your credit report
- Businesses refuse to take your checks
- Your credit card has reached its limit and is declined
- You are turned down unexpectedly for a loan or a job
How to protect your personal information
Read your credit reports. You can order a free report once a year from all three major credit reporting agencies. To order go to annualcreditreport.com or call 1-877-322-8228.
Review your bank, credit card and account statements as well as the explanation of benefits from your health insurance company. Contact your bank any time you find a mistake or when a statement doesn’t arrive on time.
Shred all documents that show personal, financial and medical information before you throw them away.
Don’t respond to email, text or phone messages asking for your personal information. Delete these type of messages.
When shopping or banking online use websites that protect your financial information with encryption. An encrypted site has “https” at the beginning of the web address; the “s” is for secure.
Use anti-virus and anti-spyware software and a firewall on your computer.
For assistance if you are a victim
Need Help?
- Contact your branch to report any transactions on your accounts.
- Contact the Federal Trade Commission (FTC) by telephone at (877)FTC-HELP or
- For filing a complaint electronically via the FTC’s website at ftc.gov
Contact the three credit bureaus
Equifax 888-548-7878
TransUnion 800-916-8800
Experian 800-493-1058
As information sent to and from us via e-mail is not secure, we ask that you not include confidential account information in your e-mail to us, nor will we return confidential information to you via e-mail. To discuss confidential information, we ask that you contact us by telephone or in writing, or visit one of our branch offices.
Anti-virus software should be installed on your computer and laptop to scan your e-mail and the files on your computer for potential viruses that may be attached. If a virus is detected, you are notified immediately and the anti-virus software will prevent the e-mail or file from being sent to you before it’s opened. You should run your anti-virus on a regular, frequent basis to prevent computer infection like viruses, worms, or Trojan Horses from entering your computer system. Purchase a program that automatically upgrades your virus protection on a regular basis.
Third Party Links
Flagler Bank may make available to you links to other sites on the World Wide Web. Flagler Bank believes the links contained on its pages are to reputable companies. Nevertheless, Flagler Bank makes no representations or warranties regarding non-Flagler Bank sites or the companies maintaining them. Flagler Bank does not control or monitor such websites and does not endorse the content or the use of such websites. If you choose to access non-Flagler Bank websites through links on our pages, you accept responsibility for all related links.
