Customer Awareness Program

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At Flagler Bank, the security of your information is our priority. Our industry standard security techniques ensure that your personal financial information remains confidential. Flagler Bank uses security techniques such as: multi-factor authentication (mfa), data encryption, and firewalls.  The purpose of the “Customer Awareness Program” is to inform customers of the risks of online banking and the measures they can take to safeguard against them.

Online Banking

  • Always use a secured browser when logging into your online banking account. Verify that the website address (URL) begins with “https://” (the “s” is for secure) instead of just “http://”
  • Do not trust sites with certificate warnings or errors.
  • Avoid using public computers or wireless networks to access your Online Banking account.
  • Always “log off” from Online Banking when your are done and close the browser.

E-Mail

  • Do not include confidential account information in emails unless it is encrypted. You may also contact us by telephone or visit one of our branches to discuss confidential information.
  • Review emails closely before clicking on links or opening attachments.
  • Do not call the number provided in a suspicious email.

Computer Security

  • Use an anti-virus program on your computer and ensure that it is being updated.
  • Update your computer regularly to ensure that it has the latest security patches and updates.
  • Use a firewall on your computer and network to detect and prevent an intruder from accessing your system.

Passwords

  • Never share your passwords or one-time codes with anyone.
  • Use hard to guess passwords…longer passwords are more secure.
  • Avoid using common or simple password such as birth dates, pet names, etc.
  • Use a unique password for each system/website.
  • Use a password manager if possible.

Identity Theft

Red Flags of Identity Theft

  • Mistakes on your bank, credit card, or other account statements
  • Your regular bills and account statements do not arrive on time
  • Bill or collections notices for products or services you never received
  • Calls from debt collectors about debts that don’t belong to you
  • A notice from the IRS that someone used your social security number
  • Mail, email or calls about accounts or jobs in your minor child’s name
  • Unwarranted collection notices on your credit report
  • Businesses refuse to take your checks
  • Your credit card has reached its limit and is declined
  • You are turned down unexpectedly for a loan or a job

How to protect your personal information

Flagler Bank does not share non-public information.  See our Privacy Policy for more details.

Read your credit reports. You can order a free report once a year from all three major credit reporting agencies.  To order go to annualcreditreport.com or call 1-877-322-8228.

Review your bank, credit card and account statements as well as the explanation of benefits from your health insurance company. Contact your bank any time you find a mistake or when a statement doesn’t arrive on time.

Shred all documents that show personal, financial and medical information before you throw them away.

Don’t respond to email, text or phone messages asking for your personal information. Delete these type of messages.

When shopping or banking online use websites that protect your financial information with encryption. An encrypted site has “https” at the beginning of the web address; the “s” is for secure.

Use anti-virus and anti-spyware software and a firewall on your computer.

For assistance if you are a victim

Need Help?

  • Contact your branch to report any transactions on your accounts.
  • Contact the Federal Trade Commission (FTC) by telephone at (877)FTC-HELP or
  • For filing a complaint electronically via the FTC’s website at ftc.gov

Contact the three credit bureaus

Equifax                                 888-548-7878

TransUnion                         800-916-8800

Experian                              800-493-1058

Third Party Links

Flagler Bank may make available to you links to other sites on the World Wide Web. Flagler Bank believes the links contained on its pages are to reputable companies. Nevertheless, Flagler Bank makes no representations or warranties regarding non-Flagler Bank sites or the companies maintaining them. Flagler Bank does not control or monitor such websites and does not endorse the content or the use of such websites. If you choose to access non-Flagler Bank websites through links on our pages, you accept responsibility for all related links.

Additonal Resources

Business Banking Risk Assessment

Home Network | Security | CISA

Avoiding Social Engineering and Phishing Attacks | CISA

Preventing and Responding to Identity Theft | CISA

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.

 

                     

FlaglerBank

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. Flagler Bank neither endorses nor guarantees offerings of the third party providers, nor is Flagler Bank responsible for the security, content or availability of third party sites, their partners, or advertisers.